Tenant FAQs

Rent is easily paid with our on-line portal. Automatic payments may be set up as well to streamline billing needs. Visit the tenant tab, then select the tenant portal.

Contact us immediately and let us help you make a plan. According to Fair Housing Laws we must treat everyone equally but we can often help you better understand your options before you face an eviction.

Rent is due on the 1st and late starting 12:00 am on the 4th. The late fee is $100 on the 4th and an additional $20 every day after. If you find yourself in the situation where you know you will be late on rent, please contact us, we are here to help. Your lease is available on your resident portal and will document late fees specific to your lase.

Many of our owners allow pets with limitations. If you have any questions, please don’t hesitate to contact us. Documents for adding the pet and pet deposit are required prior to having the pet in the home, so please be sure we have this taken care of before you decide on choosing a pet.

Typically the answer is no. Some owners will allow you to paint or personalize the home as long as you return the paint to the original color or accept the painting fee on move-out. You may place temporary modifications to the home such as hanging a picture on the wall using a small picture nail. If you have questions, please ask us. We prefer the question now over you being upset to be charged a fee at move-out.

Please contact our office. All parties on the lease are responsible for the lease until the scheduled end date. We understand, situations arise and we can offer guidance on how to proceed and what the options may be.

Please contact our office, we would love for you to stay with us and we just might be able to help! But we recognize life changes and you may need to modify your living situation. You may enter your tenant portal to submit a written 60 day notice.

Please submit a service request. You may do this 24/7 on your tenant portal. Select the tenant tab and then the maintenance button. Provide as much detail as possible. If you can take a picture, even better. We want to know what to fix so that we complete the repairs the first time.

No. We can update the locks on your home at your expense but we must do this not you.

Repairs are typically not the responsibility of the tenant; we want to maintain and repair any concerns you have in your home. The exception is when the resident is responsible for the cause of the maintenance item; an example is finding a sock in the toilet that is not flushing properly.

• Flooding - turn off the water if you are able and contact us immediately
• Fire - dial 911 and leave the home, contact as soon as you are safe
• Carbon Monoxide Alarm - this can be dangerous, leave the house and contact us, if battery operated, it is your responsibility to replace the battery and is NOT an emergency
• Gas leaks- leave the house, contact Atmos emergency line and us
• Backed up or clogged toilet - this is an emergency if there is only 1 toilet in the house
• Being locked out is not an emergency request. We will attend to your needs as soon as possible. If you break a window or the lock it will be your responsibility to pay for the repair.